Privacy Policy – UTopia Fragrances

Last updated: [February 2026]

At Utopia World, we value your privacy and are committed to protecting your personal information in accordance with applicable South African laws, including the Protection of Personal Information Act (POPIA).

What information do we collect?

We collect information from you when you register on our site, inquire about our services, subscribe to our newsletter, or engage with us in other ways. When registering or contacting us, as appropriate, you may be asked to provide:

• Name and surname

• Email address

• Contact number

• Physical address (if relevant to our services)

• Additional details relevant to your inquiry or project Information you give us

This includes any information you provide directly to us:

• When you sign up to use our services or create an account;

• By filling in forms on our website (www.utopiaworld.co.za) or related platforms;

• When you enter a competition, promotion, or complete a survey;

• By posting comments or content on our social media pages;

• When you contact us (or we contact you) and provide information directly.

What personal information we collect?

When you register to use our services or engage with us, you may be required to provide:

• Name and surname

• Contact number and email address

• Physical address (where applicable)

• Any other information necessary to deliver our creative, branding, design, or related services

Information we collect or receive when you use our website or social media platforms

We collect information when you use our website or social media by using cookies, web beacons, and similar technologies. Depending on how you access and use our platforms, we may receive:

• Log information

• Inferred information based on your interactions with our content and services

• Device information (e.g., device type, browser, operating system, IP address)

• Location information (general, not precise unless consented)

Information from third-party sources

We may receive additional information about you from publicly or commercially available sources and combine it with information we have collected, where permitted.

What do we use your information for?

We use the information we collect for the following purposes:

• To provide you with the services, information, or consultations you request

• To communicate with you about projects, updates, or opportunities

• To provide support and respond to inquiries

• To personalize your experience and better meet your needs

• To improve our website, services, and offerings based on feedback and usage

• To enhance customer service and respond effectively to your needs

• To send periodic emails (e.g., newsletters, updates on services, industry insights)

• For marketing purposes (e.g., news, special offers, or information about similar services), where you have opted in

We do not sell, exchange, transfer, or give your personal information to any other company without your consent, except as necessary to deliver the services you requested or as outlined below.

Your email address will primarily be used for service-related communications. If you opt in to our mailing list, you may receive company news, updates, and related information.

Note: You can unsubscribe from marketing emails at any time by updating your profile (e.g., setting newsletter preferences to “no”) or using the unsubscribe link in our emails.

How we share the information we collect

We do not sell your personal information to third parties for their marketing purposes.

We may share information with:

• Our affiliates or group companies

• Trusted employees and third-party service providers who assist us (e.g., hosting, analytics, email providers), bound by confidentiality and limited use

• Business partners (non-personally identifiable information only, where relevant)

• In response to legal requests, to protect our rights, or comply with law

• Service providers acting on our behalf (with strict limitations on use)

• Third parties where you explicitly consent (e.g., via opt-in for collaborations or promotions). We will clearly describe what data is shared before you consent. Note: Once shared, we cannot control third-party use—review their policies.

Your rights

Under POPIA and applicable laws, you have rights including:

• Opting out of marketing communications (we provide opt-out options; service-related messages continue)

• Managing cookies via your browser settings

• Requesting correction, deletion, or access to your data if inaccurate, incomplete, or excessive

• Confirmation of what data we hold, access to it, and details of any third-party disclosures

Retention of data

We retain your personal information only as long as necessary for the purposes in this policy, to comply with legal obligations, resolve disputes, or enforce agreements.

How do we protect your information?

We take data security seriously and use commercially reasonable measures (technical, organizational) to protect against unauthorized access or disclosure. This includes secure servers, encryption where applicable, and access controls. While we strive for strong protection, no system is 100% secure.

We do not store sensitive payment information on our servers (if payments apply, handled securely via third-party gateways).

Do we use cookies?

Yes. Cookies help us recognize your browser, remember preferences, and improve functionality. You can configure your browser to alert you about cookies or disable them, but some features may not work optimally. Contact us for assistance if needed.

Transfer of data

We operate from South Africa. Your information may be transferred to or processed outside South Africa (e.g., by cloud providers). Transfers occur only to jurisdictions with equivalent or better data protection, or under agreements ensuring adequate safeguards compliant with South African standards.

Your use of our site and submission of information constitutes consent to such transfers, where required.

Links to other websites

Our site or social platforms may link to third-party sites. We are not responsible for their privacy practices—review their policies.

Changes to this privacy policy

We may update this policy periodically. Changes will be posted here with the updated date and become effective upon posting.

Access to your personal information

You may request:

• Confirmation we hold your data

• Access to it

• Details of third parties it was disclosed to

• Correction or deletion of inaccurate/outdated data

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